As soon as electricity contract is secured, I want this light fixture
Signing up for utilities in France seems to require more forms for proof of identity than signing up for the passport it took to get here. Even buying a simple coffeemaker was no piece of éclair.
The French are fond of complicating everything. Why fill out one form when five will do? My language skills were no match for the onslaught of questions and information thrown at me by anyone I encountered in my attempt to get set up in this new French household.
First stop was all things technological. Even before I signed the papers everyone said, “You must go today to get internet. Hurry, hurry. Do not wait. You must make the call today.” And so I waited until the next day. Because there were a million options. Not only were there half a dozen choices for internet companies, but there were also as many options for delivering television and landline telephone. And a puzzle of choices inside choices. To bundle or not to bundle? Which “bouquet” (extra channels) to buy? Who is best if I have a problem? Which system even works in my neighborhood – let alone my building?
Finally, after endless research online, I threw up my hands and went with Orange, the company that had the most storefronts in town. I figured if I had a problem, at least I could “talk” to someone face-to-face. And I added the English-language package because it offered the TCM channel of movies (an addiction back home).
The first thing every service I wanted in Dijon asked for was my mobile number. Apparently, that’s their favorite way to communicate with you. But no place would accept my American number. The clerk at the internet store would only write down the mobile number of the dear friend who had accompanied me. (Apparently, Didier’s phone number will forever be connected to my account. Hope I don’t do anything to ruin his credit rating.) Then she wanted proof that I would be living in that apartment, because, you know, they have a huge problem with people taking the trouble to sign up for internet and television in places where they won’t be living (do the French do sarcasm?).
I don’t know about where you are, but at home if we want services we call the company and say, “Hey, I want services at this address” and they say “OK, when can we come set it up?” But on that Saturday morning they wanted proof of my residence. They wanted bank information (which, of course, I carry with me at all times -- not). They needed my passport. Thank heavens I had a copy of it stuffed in my wallet. Then they wanted information about the person from whom I was buying the apartment. You know, the regular stuff like her name, her phone number, the company with which she had service before. Stuff we always carry around with us when trying to get cable TV service.
Thank heavens I had been carrying around that little slip of paper the previous owner had given me at the walk-through. I had no idea what a vital link that would be to living like a non-tourist in France.
My French skills deserted me about two minutes into this transaction. I just gave up and let dear Didier answer everything and work out compromises when I didn’t have the documents they demanded. At least I had a local bankcard, which made our efficient-if-slightly-annoyed clerk happy.
Then she handed me THE BOXES. Yes, while for the most mundane services like buying chocolate or a scarf I’m carried along on a customer support bed of meringue, for the more complicated business, the less service I get. It would be completely up to me to install my internet/television/telephone services. Reading the directions in French. After they sent Didier a series of text messages with special codes over the course of the next ten days to two weeks! Which he would then have to forward to me because he would be out of town. Now I knew why everyone was urging me not to even eat or sleep before I signed up for internet if I wanted it before I left town.
And that was just the beginning.
Aggravations can be worth it when this is in your neighborhood
It took three different clerks for me to buy a coffeemaker and DVD player at the Darty’s store (think Best Buy but with better uniforms and less efficient service). When I finally tracked down a clerk to help me because only displays are on the shelves, he whipped out an old-school spiral assignment notepad from his back pocket and started taking notes about everything I wanted. He faithfully recorded the shelf ticket information, tried to answer the questions about different options, and exhibited massive enthusiasm. Then he escorted me to the first of three desks I would visit just to buy a coffeemaker and DVD player.
And so began the questions again. Mobile phone number. Yikes, no French number! Quel désastre! He sought the advice of his supervisor. Darty’s always uses text messaging to send out reports about guarantees, respond to customer questions, etc. What to do? Finally, the supervisor made an executive decision that I could use my e-mail account instead of a phone number. I won’t bore you with the rest of the filling out a large online form before I could hand anyone a bankcard. But that was not the end of it. This clerk was not even the one to take my money. For that he escorted me to a counter where all they did was run my card and give me a form to take to another counter where I would have the pleasure of waiting to pick up the boxes my original clerk had sent a stock boy to fetch.
As for signing up for electricity and gas for my apartment? Maybe more on that later. It exhausts me even to think about it. I’m still recovering from the process – and I didn’t even have to do the hard work. Didier came to the rescue again and gave up his morning to sit on hold while I paced and rifled through my folder of paperwork finding him any document they were demanding. My son just moved into a new apartment back home. You know, all he did was make a phone call and say, “I moved into this apartment” and they said, “OK, name and address for the bill.”
But I guess all of this is the price one pays to have a place to live in France.
What kinds of adjustment pangs have you had to suffer over the years? Tell us your most memorable one in the comments box.
While I'm not about filling bookshelves with wooden words instead of books,
I'm trying to take to heart this message left behind by the previous owner as I learn
the French way about business